No. All rugs are collected from your premises so we can ensure your rug is thoroughly cleaned. If we clean your rug in your home we cannot control the drying and this can be detrimental to your rug. Rugs that take too long to dry can dry out of shape, with odours or cellulosic browning – commonly known as a water mark.

We have the rug for 5 to 10 business days.

Premier rug cleaning offers free pickup and delivery to our service areas, if you are outside of our service area we are still able to pickup and delivery your rugs for a small fee.

Not at all, you are able to advise us of a safe place you would be able to leave your rug for collection. You can also advise of an authority to leave drop off where we can leave your rug for you after cleaning

All rugs are cleaned on a concrete slab, hand washed, detailed and then hung on racks to dry. Specialised drying equipment is used to speed dry your rug. On completion of the drying process, all rugs are detailed and inspected and prepared for dispatch back to your door.

Yes. Shaggy rugs are a popular style of rug. We need to pay particular attention to them to ensure we retrieve all of the dry soil out of the rug. There are a minimum of 4 extraction processes involved in cleaning of a shaggy rug, all of which remove dry soil and grit from the fibre

We try our best to remove all stains. It will be helpful if you can advise your operator the nature of the stain and what method or product you have used to attempt to remove this stain. However, we cannot guarantee removal on all stains. But know that we try our best for you.

Our team are able to provide a specialised treatment to eliminate bacteria and enzymes that create nasty smells and stains.

We have our own stain removal product, manufactured in QLD. Ask your operator how you can purchase this.

Please call our friendly operator.